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GoTo Resolve

GoTo Resolve brings together world-class reactive and proactive support with conversational ticketing to help you receive requests, triage problems, and fix issues quicker, wherever work happens.

Streamline your IT support

No more jumping to different platforms, remembering portal URLs and support email addresses, or hunting through an inbox. GoTo Resolve includes your go-to tools.

Flexible for today’s

work systems

No more jumping to different platforms, remembering portal URLs and support email addresses, or hunting through an inbox. GoTo Resolve includes your go-to tools.

Security never

compromised

It’s no secret that cybersecurity threats are growing along with flexible and remote work. GoTo Resolve is built with a security-first architecture.

Minimize employee downtime

Bring IT support to your employees in your messaging platform, and access computers to provide support when no one is there.

GoTo Resolve unifies:

● Device access and support for PCs, Macs, Chromebooks, and mobile

● Lightweight remote monitoring and management (RMM) tools for background access

● Ticketing and incident management in MS Teams and Slack

● Live end user camera streaming for equipment and hardware

Streamline the agent and employee experience.

Remote Session

● Remote View

● Pin-Based Clientless Remote Support (Direct link, SMS, or email)

● Unattended Remote Access (Windows, Mac, & Android)

● Multi-Session Handling

● Session Transfer

● Multi-Agent Collaboration

● File Transfer

● Guided Agent Flow

● Multi-Monitor Support

● Screen Blanking

● Reboot & Reconnect

● Session Recording

● Agent Screen Sharing

● Agent Mobile App (iOS & Android)

● Camera Share Support Session

Architecture/Security

● Zero Trust Identity Based Access Controls

● TLS/AES Encryption

● Multi-Factor Authentication (MFA)

● GDPR Compliant

Helpdesk

● Web Helpdesk Console

● Incident Management

● Conversational Ticketing (Slack/Microsoft Teams Integration)

● Email Ticket Submission

● Integrated Remote Support

● Remote Support Session History

● Unlimited Helpdesk Services (for IT, HR, Finance, and other teams)

Account Administration

● Unified GoTo Admin Center

● Active Directory Connector (ADC)

● Session & Help Desk Reporting

Monitoring and Management

● Mass Deploy (MSI)

● Remote Execution

● Device Labels

● Remote Terminal Access

● Background File Manager

● Device Quick View

● Single Sign-On (SSO)

● Antivirus Management

● Alerts

● Patch Management

Plans & pricing

Plan Support

Agents Included

Pro Devices

(Remote Access & Management) Included

Lite Devices

(Background Access) Included

Free

3

5

Unlimited

Standard

1

25

Unlimited

Premium

3

100

Unlimited

Remote Support

1

n/a

n/a

Remote Monitoring

and Management

Device Quick View

Terminal Access

Background File Manager

Alerting

Remote Execution

(PRO DEVICES ONLY) 

Antivirus Management

(PRO DEVICES ONLY) 

Windows Updates

(PRO DEVICES ONLY) 

Application Updates

(coming soon)

(PRO DEVICES ONLY) 

Automation Scheduling

GoTo Resolve Endpoint

Protection software

Free

N
N
N
N
N

Standard

N
N
N
N
N
N

add-on

Premium

N
N
N
N
N
N
N
N
N

add-on

Remote Support

Remote Session

Unattended Remote Access

(PRO DEVICES ONLY)

Unlimited Instant

(clientless) Remote Support

Reboot and Reconnect

Multi-Session Handling

File Transfer

Admin Mode

Session Recording 

Screen Blanking 

Agent Screenshare

Session Transfer

Multi-Agent Collaboration

Mobile Support

Camera Share Support

Free

N
N
N
N
N

Always on

Standard

N
N
N
N
N
N
N
N
N
N
N

add-on

add-on

Premium

N
N
N
N
N
N
N
N
N
N
N

add-on

add-on

Remote Support

N
N
N
N
N
N
N
N
N
N

add-on

add-on

Helpdesk

Incident Management

End User Portal

MS Teams Integration

Email Ticket Submission

Agent Web Helpdesk Console

Integrated Remote Support

Free

Standard

N
N
N
N
N
N

Premium

N
N
N
N
N
N

Remote Support

N
N
N
N
N
N

Account Administration

Unified GoTo Product

Admin Center

Multi-Factor Authentication

Active Directory Connector

Multi-Company Support

Website PIN Entry

page integration

Mass Deploy Devices

Free

N
N
N
N
N

Standard

N
N
N
N

GoTo Branding

removed

N

Premium

N
N
N
N

GoTo Branding

removed

N

Remote Support

N
N
N
N

Includes GoTo

Branding

N

Customer Support

Support Center

Community Support

Live Email/Chat/Phone

Customer Support

Free

N
N

Standard

N
N
N

Premium

N
N
N

Remote Support

N
N
N

Mobile Add-On

iOS Remote View

Android Remote Control

Android Unattended

Remote Access

Chromebook Remote View

Free

Standard

N
N
N
N

Premium

N
N
N
N

Remote Support

N
N
N

Camera Share Add-On

Zero Download for End User

Annotations

VoIP Audio

Recordings

Free

Standard

N
N
N
N

Premium

N
N
N
N

Remote Support

N
N
N
N

Mobile Device Management

Add-On

Device Configuration

and Restrictions

Application and

Content Management

Device and Data Security

Real-time Analytics,

Dashboards & Reports

Automated Device Enrollment

and Business Policies

Free

Standard

N
N
N
N
N

Premium

N
N
N
N
N

Remote Support

N
N
N
N
N

Plan Support

Agents Included

Pro Devices

(Remote Access & Management) Included

Pro Devices

(Remote Access & Management) Included

Free

3

5

Unlimited

Plan Support

Agents Included

Pro Devices

(Remote Access & Management) Included

Pro Devices

(Remote Access & Management) Included

Standard

1

25

Unlimited

Plan Support

Agents Included

Pro Devices

(Remote Access & Management) Included

Pro Devices

(Remote Access & Management) Included

Premium

3

100

Unlimited

Plan Support

Agents Included

Pro Devices

(Remote Access & Management) Included

Pro Devices

(Remote Access & Management) Included

Remote Support

1

n/a

n/a

Remote Monitoring

& Management

Device Quick View

Terminal Access

Background File Manager

Background File Manager

Pro Devices

(Remote Access & Management) Included

Pro Devices

(Remote Access & Management) Included

Pro Devices

(Remote Access & Management) Included

Pro Devices

(Remote Access & Management) Included

Pro Devices

(Remote Access & Management) Included

Pro Devices

(Remote Access & Management) Included

Free

N
N
N
N
N

Remote Monitoring

& Management

Device Quick View

Terminal Access

Background File Manager

Background File Manager

Pro Devices

(Remote Access & Management) Included

Pro Devices

(Remote Access & Management) Included

Pro Devices

(Remote Access & Management) Included

Pro Devices

(Remote Access & Management) Included

Pro Devices

(Remote Access & Management) Included

Pro Devices

(Remote Access & Management) Included

Standard

N
N
N
N
N
N

add-on

Remote Monitoring

& Management

Device Quick View

Terminal Access

Background File Manager

Background File Manager

Pro Devices

(Remote Access & Management) Included

Pro Devices

(Remote Access & Management) Included

Pro Devices

(Remote Access & Management) Included

Pro Devices

(Remote Access & Management) Included

Pro Devices

(Remote Access & Management) Included

Pro Devices

(Remote Access & Management) Included

Premium

N
N
N
N
N
N
N
N
N

add-on

Remote Monitoring

& Management

Device Quick View

Terminal Access

Background File Manager

Background File Manager

Pro Devices

(Remote Access & Management) Included

Pro Devices

(Remote Access & Management) Included

Pro Devices

(Remote Access & Management) Included

Pro Devices

(Remote Access & Management) Included

Pro Devices

(Remote Access & Management) Included

Pro Devices

(Remote Access & Management) Included

Remote Support

Remote Session

Pro Devices

(Remote Access & Management) Included

Unlimited Instant (clientless) Remote Support

Reboot and Reconnect

Background File Manager

Background File Manager

Pro Devices

(Remote Access & Management) Included

Pro Devices

(Remote Access & Management) Included

Pro Devices

(Remote Access & Management) Included

Pro Devices

(Remote Access & Management) Included

Pro Devices

(Remote Access & Management) Included

Pro Devices

(Remote Access & Management) Included

Pro Devices

(Remote Access & Management) Included

Pro Devices

(Remote Access & Management) Included

Free

N
N
N
N
N

Always on

Remote Session

Pro Devices

(Remote Access & Management) Included

Unlimited Instant (clientless) Remote Support

Reboot and Reconnect

Background File Manager

Background File Manager

Pro Devices

(Remote Access & Management) Included

Pro Devices

(Remote Access & Management) Included

Pro Devices

(Remote Access & Management) Included

Pro Devices

(Remote Access & Management) Included

Pro Devices

(Remote Access & Management) Included

Pro Devices

(Remote Access & Management) Included

Pro Devices

(Remote Access & Management) Included

Pro Devices

(Remote Access & Management) Included

Standard

N
N
N
N
N
N
N
N
N
N
N

Always on

Always on

Remote Session

Pro Devices

(Remote Access & Management) Included

Unlimited Instant (clientless) Remote Support

Reboot and Reconnect

Background File Manager

Background File Manager

Pro Devices

(Remote Access & Management) Included

Pro Devices

(Remote Access & Management) Included

Pro Devices

(Remote Access & Management) Included

Pro Devices

(Remote Access & Management) Included

Pro Devices

(Remote Access & Management) Included

Pro Devices

(Remote Access & Management) Included

Pro Devices

(Remote Access & Management) Included

Pro Devices

(Remote Access & Management) Included

Premium

N
N
N
N
N
N
N
N
N
N
N

Always on

Always on

Remote Session

Pro Devices

(Remote Access & Management) Included

Unlimited Instant (clientless) Remote Support

Reboot and Reconnect

Background File Manager

Background File Manager

Pro Devices

(Remote Access & Management) Included

Pro Devices

(Remote Access & Management) Included

Pro Devices

(Remote Access & Management) Included

Pro Devices

(Remote Access & Management) Included

Pro Devices

(Remote Access & Management) Included

Pro Devices

(Remote Access & Management) Included

Pro Devices

(Remote Access & Management) Included

Pro Devices

(Remote Access & Management) Included

Remote Support

N
N
N
N
N
N
N
N
N
N

Always on

Always on

Helpdesk

Incident Management

End User Portal

MS Teams Integration

Email Ticket Submission

Pro Devices

(Remote Access & Management) Included

Pro Devices

(Remote Access & Management) Included

Free

Helpdesk

Incident Management

End User Portal

MS Teams Integration

Email Ticket Submission

Pro Devices

(Remote Access & Management) Included

Pro Devices

(Remote Access & Management) Included

Standard

N
N
N
N
N
N

Helpdesk

Incident Management

End User Portal

MS Teams Integration

Email Ticket Submission

Pro Devices

(Remote Access & Management) Included

Pro Devices

(Remote Access & Management) Included

Premium

N
N
N
N
N
N

Helpdesk

Incident Management

End User Portal

MS Teams Integration

Email Ticket Submission

Pro Devices

(Remote Access & Management) Included

Pro Devices

(Remote Access & Management) Included

Remote Support

N
N
N
N
N
N

Account Administration

Incident Management

Multi-Factor Authentication

MS Teams Integration

Email Ticket Submission

Pro Devices

(Remote Access & Management) Included

Pro Devices

(Remote Access & Management) Included

Free

N
N
N
N
N

Account Administration

Incident Management

Multi-Factor Authentication

MS Teams Integration

Email Ticket Submission

Pro Devices

(Remote Access & Management) Included

Pro Devices

(Remote Access & Management) Included

Standard

N
N
N
N

GoTo Branding

removed

N

Account Administration

Incident Management

Multi-Factor Authentication

MS Teams Integration

Email Ticket Submission

Pro Devices

(Remote Access & Management) Included

Pro Devices

(Remote Access & Management) Included

Premium

N
N
N
N

GoTo Branding

removed

N

Account Administration

Incident Management

Multi-Factor Authentication

MS Teams Integration

Email Ticket Submission

Pro Devices

(Remote Access & Management) Included

Pro Devices

(Remote Access & Management) Included

Remote Support

N
N
N
N

Includes GoTo

Branding

N

Account Administration

Incident Management

Multi-Factor Authentication

MS Teams Integration

Free

N
N

Account Administration

Incident Management

Multi-Factor Authentication

MS Teams Integration

Standard

N
N
N

Account Administration

Incident Management

Multi-Factor Authentication

MS Teams Integration

Premium

N
N
N

Account Administration

Incident Management

Multi-Factor Authentication

MS Teams Integration

Remote Support

N
N
N

Account Administration

Incident Management

Multi-Factor Authentication

MS Teams Integration

MS Teams Integration

Free

Account Administration

Incident Management

Multi-Factor Authentication

MS Teams Integration

MS Teams Integration

Standard

N
N
N
N

Account Administration

Incident Management

Multi-Factor Authentication

MS Teams Integration

MS Teams Integration

Premium

N
N
N
N

Account Administration

Incident Management

Multi-Factor Authentication

MS Teams Integration

MS Teams Integration

Remote Support

N
N
N

Account Administration

Incident Management

Multi-Factor Authentication

MS Teams Integration

MS Teams Integration

Free

Account Administration

Incident Management

Multi-Factor Authentication

MS Teams Integration

MS Teams Integration

Standard

N
N
N
N

Account Administration

Incident Management

Multi-Factor Authentication

MS Teams Integration

MS Teams Integration

Premium

N
N
N
N

Account Administration

Incident Management

Multi-Factor Authentication

MS Teams Integration

MS Teams Integration

Remote Support

N
N
N
N

Account Administration

Incident Management

Multi-Factor Authentication

MS Teams Integration

MS Teams Integration

MS Teams Integration

Free

Account Administration

Incident Management

Multi-Factor Authentication

MS Teams Integration

MS Teams Integration

MS Teams Integration

Standard

N
N
N
N
N

Account Administration

Incident Management

Multi-Factor Authentication

MS Teams Integration

MS Teams Integration

MS Teams Integration

Premium

N
N
N
N
N

Account Administration

Incident Management

Multi-Factor Authentication

MS Teams Integration

MS Teams Integration

MS Teams Integration

Remote Support

N
N
N
N
N